--- a/latest/charters/payments-wg-charter.html	Fri Jul 17 12:21:31 2015 -0500
+++ b/latest/charters/payments-wg-charter.html	Fri Jul 17 12:54:55 2015 -0500
@@ -103,7 +103,7 @@
         <li>Streamlined <a href="#payment_flow">payment flow</a>, which is expected to reduce the percentage of
             transactions abandoned prior to completion ("shopping cart abandonment").
         </li>
-        <li>Increased customer satisfaction due to additional payment options available to users.</li>
+        <li>Increased customer satisfaction due to additional payment options available to users (achieved by decoupling the payer's user agents, digital wallets, and payment instruments).</li>
         <li>Improved transparency and confidence in digital payments for consumers as a result of increased choice and
             standardised flows and experiences.
         </li>