--- a/latest/use-cases/index.html	Wed Jul 08 00:06:32 2015 -0400
+++ b/latest/use-cases/index.html	Wed Jul 08 00:17:22 2015 -0400
@@ -356,7 +356,7 @@
       </dd>
       <dt><dfn>transaction</dfn></dt>
       <dd>
-An economic exchange between a <a>payer</a> and one or more 
+An economic exchange between a <a>payer</a> and one or more
 <a title="payee">payees</a>.
       </dd>
       <dt><dfn>payment instrument</dfn></dt>
@@ -2623,7 +2623,8 @@
           </li>
           <li>
 <strong>Delivery of Product</strong>: The utility website sends an email to
-Anna with the contract information.
+Anna with the contract information based on the email provided in the
+Completion of Transfer message sent to her payment service provider.
           </li>
           <li>
 <strong>Refunds</strong>: Anna could request a refund by contacting her bank
@@ -2698,7 +2699,7 @@
           </li>
           <li>
 <strong>Completion of Transfer</strong>: Anna's bank sends the Credit Transfer,
-as well as a payment-report (analogous to a signed receipt) to the furniture
+as well as a payment report (analogous to a signed receipt) to the furniture
 website's payment service provider. The furniture website gets a message
 (also known as a "payment advice") from its payment service provider that the
 transfer is complete depending of the Scheme of Credit Transfer used:
@@ -2713,7 +2714,8 @@
         <ul>
           <li>
 <strong>Delivery of Receipt</strong>: The furniture website sees that Anna's
-credit transfer has been received and sends a receipt message by email to Anna.
+credit transfer has been received and sends a receipt by email to
+Anna based on the email address included in the payment report.
           </li>
           <li>
 <strong>Delivery of Product</strong>: The piece of furniture is shipped to